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Support
Questions, account requests, privacy concerns, or something not working? Send us a note and include the device and app version when relevant.
Email Orderly support
We’ll respond as soon as reasonably possible. Please don’t send passwords, payment-card details, or sensitive health information.
Before relying on a recommendation
Orderly can misunderstand menu text or ingredients. For allergies, intolerances, medical needs, pregnancy, or religious requirements, always confirm ingredients and cross-contact directly with qualified restaurant staff.
Delete your Orderly account
In the app, open Account, sign in if needed, and choose Delete account. Confirm the request to delete your account and its synchronized settings, taste profile, and saved menu analyses. If you cannot access the app, email support@askorderly.com from the address linked to your account and ask us to delete it. We may need to verify that the account is yours before processing the request.
Original menu photos and chat messages are not stored in your synchronized account. You can remove local scans and profile data in the app or by removing the app from your device. Store purchase and subscription records are managed separately by Google Play or Apple and RevenueCat and may be retained for billing, tax, fraud prevention, or legal obligations under their applicable retention periods. Deleting your Orderly account does not cancel a subscription; cancel it in Google Play or your Apple account.
To request deletion of specific personal data without deleting the account, email support@askorderly.com and describe the data you want removed.
Service status
The connected Orderly API status is available at api.askorderly.com/health.